How long will my order take to process?

Thank you for your order! We typically process and dispatch orders within 3-5 business days. However, during busy periods such as Christmas, Easter, and Halloween, dispatch times may take slightly longer. If this is the case, we will notify you via email with an updated shipping time.

If you are ordering multiple items, please allow up to 5 business days for dispatch, as we aim to ship all items together.

Please note that dispatch times do not include courier handling and delivery times, so we kindly ask you to allow extra time for your order to arrive. For estimated shipping times, refer to the shipping policies on the product pages.

If you have any further questions, feel free to reach out. Thank you for your patience!

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Can I Cancel or Change My Order Once It Has Been Processed?

If you need to cancel or modify your order, please contact us as soon as possible. However, once production has begun, we will be unable to make any changes or cancel the order. We recommend reaching out promptly to ensure the best chance of accommodating your request.

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Can You Ship My Order Sooner?

We process all orders on a first-come, first-served basis and are unable to prioritize one order over another. However, you are welcome to email us anytime for a more accurate delivery estimate.

At checkout, you may have the option to upgrade to a faster shipping service, which can help expedite delivery once your order has been dispatched.

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Can I Track the Progress of My Order?

If you created an account when placing your order, you can log in anytime to check for updates. You will also receive an email confirmation with your order details, and once your order has been dispatched, we will update it with tracking information.

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How Do I Add Personalisation Instructions?

Personalisation is case-sensitive, so please enter your text exactly as you want it to appear on your product. For example, if you want your name in ALL CAPITAL LETTERS, be sure to type it that way.

Before checking out, double-check all spelling and punctuation, as mistakes cannot be corrected once printed. Personalised products are non-refundable unless an error has been made on our behalf.

For products that allow photo or image uploads, Simply place your order then use the lets chat/contact us links to send us you photo. Please include your order reference number in your message when sending your photo.

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How Many Letters Can Be Printed on My Item?

The character limit varies depending on the item you are purchasing. This information will be displayed in the personalisation text box when placing your order.

Please keep in mind that longer text may appear smaller, as the font size will adjust to fit within the available print area.

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Can I Preview My Order Before Production?

Yes! We are happy to provide a preview before printing. Simply contact us to request a preview, and we will aim to email you an image of your order within 24 hours.

Please note that production will not begin until we receive your confirmation. Once approved, please allow up to 5 business days for us to complete your order.

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Can I Return My Items If They Do Not Fit?

For non-personalised items, returns are accepted within 30 days, provided they are unused and in their original packaging. Customers are responsible for return shipping costs unless the item is faulty or an error has been made on our behalf.

Unfortunately, we cannot accept returns on personalised products unless they are faulty or an error has been made on our part. To help you choose the right size, size guides are available on all product listings.

If you need to arrange a return, please contact us for further instructions. For faulty items, please include a photo with your message so we can review the issue.

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How Long Will Delivery Take?

All orders are shipped using a trackable courier such as Royal Mail, Evri, or DPD.

Shipping costs are calculated at checkout and vary based on package size/weight and your chosen shipping method. Once your order has been dispatched, we will email you with tracking details.

Please note that delivery times refer to the courier’s transit time after your order has been dispatched. This does not include processing time. Once your package has been handed over to the courier, we can not be held responsible for any delays that may occur on their behalf.

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Can I Amend My Delivery Address After Shipping?

Unfortunately, we are unable to change the delivery address once your order has been shipped. However, you will receive a shipping confirmation email from which will provide access to the couriers website. From there, you can track your order and you may be able to update delivery instructions or arrange collection of your package.

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What If My Tracking Information Says Delivered, but I Haven’t Received My Order?

If your order is marked as delivered but has not arrived, please follow these steps:

1. Check with neighbors and look in any safe places where the courier may have left your package.

2. Verify your delivery address on your order confirmation to ensure it was entered correctly.

If you are still unable to locate your parcel, please contact us within 2 business days of the delivery update so we can reach out to the courier for an investigation. Please allow up to 48 hours for us to provide an update.

As this is a courier-related issue, we have no control over the investigation timeline. However, once the shipping company approves our claim for the missing parcel, we will gladly offer you a refund or replacement.

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Can I Collect My Parcel in Person?

Yes, you can collect your order from our store. However, please note that production times remain the same as for shipped orders, as we process all orders in the order they are received to ensure fair service for all customers.

Please wait for an email confirmation before arriving to collect your items, as orders will only be available once they are fully prepared.

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Our collection address is:

Inkbonez Tattoo Studio

12 Castle Street

Coseley

West Midlands

WV14 9EP

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What Is the Loyalty Program?

Our loyalty program is an optional rewards system where you can earn points to redeem discounts on future orders.

💰 How It Works:

• Earn 1 point for every £1 spent

• 100 points = £1 discount, 200 points = £2 discount, and so on

• You need at least 100 points to redeem them for a discount voucher

• No minimum spend is required to use your voucher

• Get 10 free points just for signing up!

Join today and start earning rewards on your purchases! 🎉

 

​​If you have been unable to find the answer to your question above please don't hesitate to contact us. Please use the contact us form on our website or email us at bonezprints@hotmail.com